Frequently Asked Questions
Everything you need to know about your professional lighting equipment
What is the standard shipping time for Nanlite orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location.
Do Nanlite products come with a warranty?
Yes, all our LED lights and accessories come with a standard 2-year limited warranty that covers manufacturing defects. Extended warranties may be available upon product registration.
What is your return policy for open-box items?
We offer a 30-day return policy. Items must be in their original packaging with all included accessories. A restocking fee may apply if the item shows signs of heavy use.
Are Nanlite lights compatible with third-party modifiers?
Most of our Forza and FS series lights utilize a standard Bowens mount, making them compatible with a wide range of third-party softboxes and modifiers.
How can I update the firmware on my Nanlite fixture?
Firmware updates can be downloaded from our official support site and uploaded to your light via the built-in USB port or through the NANLINK mobile app.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for eligible customers.